1. Who We Are
Event Setup is an online marketplace and technology platform operated by Pro Setup. We connect event organizers with athletes across the MENA region. Event Setup is a platform provider only — we do not organize, manage, operate, or control any events listed on the platform.
2. Eligibility
You must be at least 16 years old to create an account. Minors may participate in events only when registered by a parent or legal guardian as part of a family profile.
3. Your Account
- You are responsible for keeping your login credentials secure.
- You agree to provide accurate, current, and complete information.
- We may suspend or terminate accounts that violate these Terms or applicable law.
4. Event Registrations and Organizer Responsibility
Event Setup is a technology platform and marketplace only. When you register for an event, you enter a contract directly with the event organizer — not with Event Setup. Event organizers are solely responsible for delivering the event, athlete safety, medical coverage, timing, results, race kits, and all on-site logistics.
Event Setup acts solely as a payment facilitator and registration technology provider and accepts no responsibility for the planning, safety, execution, or cancellation of any event.
4A. Pro Setup as Event Organizer
Pro Setup, the company operating the Event Setup platform, may also act as an event organizer for certain events listed on the platform. When Pro Setup is listed as the event organizer:
- Pro Setup acts in its capacity as an event organizer, not as the platform operator.
- The same organizer terms, responsibilities, and liabilities that apply to third-party organizers apply equally to Pro Setup in its organizer capacity.
- Athletes registering for Pro Setup-organized events enter a direct contract with Pro Setup as organizer.
5. Payments and Fees
Prices are shown in the event currency. The following fees may apply at checkout and are clearly displayed before you confirm payment:
- Platform service fee: A non-refundable fee charged by Event Setup to cover platform operations.
- Federation fee: A mandatory fee collected on behalf of the relevant sports federation. This fee is non-refundable and is remitted directly to the federation.
- Donation: Where offered, an optional contribution to a charity or cause designated by the organizer. Donations are non-refundable once processed.
- Fundraising contributions: Where offered, optional contributions to an athlete or team fundraiser. These are non-refundable once processed.
All fees and amounts are calculated server-side by Event Setup. Any attempt to manipulate payment amounts will result in immediate account suspension.
Payment is processed by our regulated payment partners. We do not store card numbers on our servers.
Wallet credit and gift cards may be applied at checkout subject to our wallet rules.
6. Non-Refundable Fees
The following amounts are strictly non-refundable under all circumstances, regardless of the organizer's refund policy:
- Platform service fees
- Federation fees
- Donations
- Fundraising contributions
7. Cancellations, Transfers, and Refunds
Refund eligibility for event registration fees depends on the organizer's refund policy and the timing of your request. See our Refund Policy for full details.
8. Health Declaration and Assumption of Risk
Sport and physical activity involve inherent risks including bodily injury, permanent disability, and death. By completing registration for any event on Event Setup, you confirm that:
- You are in good physical health and medically fit to participate in the event.
- You have consulted a physician if you have any existing medical condition that may affect your ability to participate.
- You voluntarily assume all risks associated with participation, including risks arising from the actions of other participants, course conditions, weather, and circumstances beyond the organizer's control.
- You consent to emergency medical treatment if required during or after the event.
- You release and discharge Event Setup, Pro Setup, and event organizers from any liability for injury, disability, or death arising from participation, except where caused by gross negligence.
- You acknowledge that Event Setup strongly recommends obtaining personal sports and medical insurance before participating in any event.
This health declaration is recorded at the time of registration with a timestamp.
9. Liability
Event Setup is a platform provider only and is not the organizer of any event. To the maximum extent permitted by Lebanese law:
- Event Setup accepts no liability for injury, death, illness, loss, or damage arising from participation in any event.
- All liability for event-related incidents rests solely with the event organizer.
- Event Setup's total liability for any claim related to platform services is limited to the fees paid to Event Setup in the 3 months preceding the claim.
- Event Setup does not exclude liability for death or personal injury caused by its own gross negligence as platform operator.
10. Data Protection and Privacy
We take the protection of your personal data seriously. By using Event Setup you agree to our Privacy Policy. Key principles:
- Your personal data is collected and processed solely to provide platform services, process registrations, and communicate with you about events.
- We do not sell your personal data to third parties.
- Payment card data is never stored on our servers — all card processing is handled by our PCI-compliant payment partners.
- Your data is stored securely on encrypted infrastructure hosted in compliance with applicable data protection laws.
- You have the right to access, correct, or request deletion of your personal data by contacting support@event-setup.com.
- We share data with event organizers only to the extent necessary to fulfill your registration.
- We retain your data for as long as your account is active or as required by law.
11. Acceptable Use
You agree not to:
- Use the platform for unlawful, fraudulent, or abusive purposes.
- Resell or scalp registrations outside the official transfer flow.
- Attempt to access accounts, data, or systems you are not authorized to access.
- Submit false identity, age, or medical information for an event.
- Manipulate or attempt to manipulate payment amounts.
12. Intellectual Property
All Event Setup branding, software, and content is owned by Pro Setup or its licensors. You retain rights to content you upload and grant us a non-exclusive license to host and display it as required to operate the service.
13. Changes to the Service
We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Continued use after the effective date means you accept the changes.
14. Governing Law
These Terms are governed by the laws of Lebanon. Disputes will be resolved by the competent courts of Beirut, without prejudice to any non-waivable consumer rights you may have in your country of residence.
15. Contact
For any questions about these Terms, email support@event-setup.com.